Privacy Policy

Effective Date: November 3, 2025

1. Introduction

EJER Mall (“we”, “us”, or “our”) operates the website www.ejermall.com. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the California Online Privacy Protection Act (CalOPPA), and the Children’s Online Privacy Protection Act (COPPA).

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and your rights regarding your data.

2. Information We Collect

We collect the following categories of personal information:

  • Identifiers: Name, email address, billing/shipping address, phone number, IP address.
  • Commercial Information: Order history, products viewed, payment details (processed securely via third parties).
  • Internet/Network Activity: Browser type, device information, pages visited, cookies, pixel tags.
  • Geolocation Data: Approximate location derived from IP address (not precise GPS).
  • Inferences: Preferences and behavior patterns used to personalize content and ads.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders;
  • Providing customer support and responding to inquiries;
  • Preventing fraud and enhancing security;
  • Improving our website, products, and user experience;
  • Sending marketing communications (only with your consent or where permitted by law);
  • Complying with legal obligations and enforcing our terms.

4. Marketing Communications & Opt-Out

We may send promotional emails about new products, special offers, or other information we think you may find interesting, based on the email address you provide.

You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by contacting us at [email protected]. We will honor your request within 10 business days.

5. Third-Party Sharing & Disclosures

We do not sell your personal information. However, we share data with trusted third parties for specific business purposes, as required or permitted by law:

5.1 Payment Processors

When you pay via PayPal, we share your name, email, and billing/shipping address with PayPal, Inc. solely to process your transaction and prevent fraud. PayPal’s use of your data is governed by its Privacy Policy.

5.2 Advertising & Analytics Partners

We use the following third-party services that may collect data via cookies, pixels, or similar technologies for analytics and advertising purposes:

  • Google Analytics: To analyze website traffic, user behavior, and conversion tracking.
  • Google Ads (including Remarketing): To show personalized ads based on your browsing activity.
  • Microsoft Advertising (Bing Ads): For campaign performance tracking and audience targeting.
  • Meta (Facebook) Pixel: To measure ad effectiveness and deliver relevant offers (if applicable).

These partners may combine your data with other information they have about you. For more details, please review their respective privacy policies:

6. Data Retention

  • Order data: Retained for up to 7 years for tax and legal compliance.
  • Account data: Kept until you request deletion.
  • Cookies & analytics data: Typically retained for 14–26 months (as configured in Google Analytics).

7. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate data;
  • Request deletion of your personal information;
  • Opt out of the sale or sharing of your data (CCPA/CPRA);
  • Restrict or object to processing (GDPR);
  • Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact our Data Protection Officer at: [email protected]. We will respond within 30 days.

8. Children’s Privacy (COPPA & GDPR-K)

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such data, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence (e.g., United States), which may have different data protection standards. We rely on appropriate safeguards (such as Standard Contractual Clauses) where required by law.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top will be revised accordingly. Continued use of our site constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO):

Email: [email protected]

We are committed to resolving complaints about your privacy and data handling.

For details about cookies and tracking technologies, please see our Cookie Policy.